Your Retail
Your vision, grit, and management decisions have gotten you this far. Along the way, you've learned that adapting to change is an everyday part of business. All this good stuff is recognized every time you make a sale.
Now, you're ready for the next step. Maybe you want to widen your margins, develop a market niche, increase sales, stem losses in weak areas, expand your product lines, or offer new ones. Perhaps the next step for you is to lower employee turnover, standardize employee training, increase executive bandwidth, and develop a knowledge-sharing program.
One thing you know for sure is that you need some outside expertise to get this done and rev up your retail.
Retail Therapy
"We have no patent on anything we do, and anything we do can be copied by anyone else. But you can't copy the heart and the soul and the conscience of the company."
- Howard Schultz, former chairman and CEO, Starbucks
Step 1: Health Check
We begin with a health check of your current strategy, people, and process.
Our diagnostic analysis highlights the areas that need immediate and critical attention. In our review, we look for signs of common symptoms like sales sluggishness, thinning margins, or difficulty focusing on what's next. Together, we determine whether you need a small boost, a supplement regimen, or a total infusion--it's all about prescribing and delivering the right dose of support.
Step 2: Envisioning
Once we've identified key areas of strategic refinement, we collaboratively reimagine your go-to-market strategies. Through real-world scenarios, creative thinking exercises, and refresh and rejuvenate activities, we help you find innovative solutions that put you on the path to greater business vitality.
We can even go so far as to help you bring in new partners to bring your new ideas to life in the marketplace.
Step 3: Refresh
The last step is implementing your new ideas with a fresh level of energy and purpose. Our roadmaps are practical with easy to follow steps. Our training workshops are freshly customized based on the blend of outcomes you need.
We provide ongoing coaching and accountability support to help you face new challenges that arise along the way. Our work together will strengthen your business, infuse a sense of well-being into your organization, and lift your results.
Strategy & Planning
We know that the best retail strategies build upon a sturdy foundation of customer relationships, an integrated set of sales channels, a cohesive customer experience, the savvy use of resources, and strategic-creative thinking. It also helps (a lot) to have someone on your side that has been there and done that. That's where we come in. We seek to answer questions like:
- How are you identifying and responding to trends?
- What are you doing to deepen loyalty?
- Where is the opportunity?
What we offer
Whatever you are thinking, think bigger.
- Tony Heish, Founder & CEO, Zappos
“In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.”
- Azim Premji, CEO, Wipro Limited
Operations & Processes
The activities at the core of your business operations are the most important actions you take as a retail business. What you do is who you are. To improve retail infrastructure and operations, we start by asking some basic questions, like these:
- What systems do you employ?
- How are your products merchandised?
- What are the key activities that deliver on the value proposition of your brand?
These are all questions about what you do and how you to it. The answers have a direct impact on customer preference and the loyalty they feel to your business.
What we offer
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”
- Peter Drucker, Author, Management Consultant